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Personal advice is the essence of WOCA Denmark. That is why we support and deliver to our clients worldwide from our headquarters in Denmark. We are ready to help answer all of your questions about our products and services. You can find answers in our FAQ 24/7 on the most common questions or you can fill out our contactform via the Contact button.
Your guide to the right answers
We have created an FAQ with the most common questions and answers.
If you can not find the answer to your question in the FAQ, you are always welcome to fill out the contactform or send us an e-mail.
We will find the right expert for you and provide an answer as quickly as possible.
FAQ
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Frequently asked questions
Why is my kitchen worktop sticky after application of Worktop Oil?
This is often because the worktop has not been cleaned with Wood Cleaner before it was oiled. Wood Cleaner is deep cleaning, which allows the oil to soak better into the wood. It may also be because it has not been polished after it was oiled and any excess oil wiped off. To achieve optimal results, please follow our job instructions for oiling.
How can I fix it?
Apply a thin layer of Worktop Oil to the sticky surface and leave to stand for no more than 5-10 minutes. Next, polish thoroughly (ideally with a hand-held buffing machine) and wipe any excess oil off with a soft, clean cotton cloth.
Can I use ordinary cleaning products on my wooden surface?
We recommend that you use our specially-developed soaps when cleaning surfaces as they clean effectively, while also protecting and caring for them. Regular cleaning products are not designed to work with the soap or oil treatment on your wooden surface.
Why should I use Wood Cleaner regardless of which treatment I have chosen?
How should I treat my wooden floors?
What is the difference between Oil Care and Maintenance Oil?
How should I look after my wooden terrace?
How should I remove excess oil?
You should continue to rub an oil into the wood until the surface can no longer absorb it. Any excess oil remaining on the surface should be wiped off with a clean lint-free cotton cloth. Remember that oil-soaked rags can ignite spontaneously. The cloth must therefore be put in a plastic bag, which must then be tied with a knot before being discarded in the rubbish bin.
Should I have my floor sanded before treatment?
For new base treatments, the surface should be sanded and cleaned before treating the wood with soap, oil or lacquer. If the existing surface just needs a refresh, you can just clean it thoroughly with Wood Cleaner. Remember to check whether there is enough surface remaining to sand before applying a new base treatment. If not, it may be necessary to invest in a new floor.
How often should my floors be maintained?
When is the best time to treat my wooden terrace?
Wooden terrace treatments are best applied in dry weather conditions, avoiding direct sunlight and strong heat. Optimal temperatures are + 15-25°C and approx. 50% humidity.
What outdoor temperature and humidity is recommended when oiling wooden surfaces outdoors?
Optimal application temperature + 15-25°C and approx. 50% humidity.
Should you measure wood moisture before application?
It can be a good idea to measure wood humidity. It should be max.15%. Many hardware stores have a moisture gauge in their product range, and they can be purchased relatively inexpensively. Wood that has been exposed to long periods of rain will contain a lot of moisture and should therefore also be allowed to dry accordingly.
How does Natural Soap protect my floor?
Can you use outdoor products indoors?
No, we strongly advise against it as outdoor products contain stronger preservatives, which can be harmful to the indoor climate and to people.
What temperature and humidity should be maintained for indoor surface treatment?
This depends on the product and type of treatment. The various different recommendations are stated on each individual product.
Why perform intermediate sanding before the last coat of lacquer?
When lacquering a wooden surface with a water-based lacquer, the wood fibres will rise, and the wood will feel rough. This roughness from raised wood can be removed by sanding the surface before applying the last coat of lacquer. This ensures that the surface becomes smooth and comfortable to the touch.
Can your Intensive Stain Remover be used on all types of wood?
Yes, you can, but always bear in mind that it will also remove some of the original protection, so you should re-treat the wood after using Intensive Stain Remover.
How long do your products take to dry?
There are different drying time recommendations depending on the product being used. The different drying and curing times are stated on each individual product.
What is the difference between Intensive Stain Remover and Stain Remover?
Intensive Stain Remover is used to remove dark rings/stains caused by water etc. These black rings/stains most often occur on oak because oak contains large amounts of tannic acid, which can be drawn up from the wood. The product can also be used for other types of wood, however. Our regular stain remover is intended for stains like red wine, coffee and grease stains. Common to both products is that the wood should be retreated with the original oil or soap after use.
Why should I use Master Care?
Master Care extends floor and lacquer lifetime, while protecting against wear and tear/scratches and making your floor more resistant.
Shelf life and batch number
Shelf life and batch number
The shelf life of our products appears from our packaging but is always in relation to the production date and this date comes from the first four numbers of our batch numbers (example 2208-XXXXXX) which is interpreted as year and month, that is August 2022 for this example. Please notice that the shelf life is for a new and unused product. Once the product has been opened, the shelf life will depend on external conditions such as storage and temperatures etc
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